Wholesale Club will sync itself with your product and collection information whenever you make any of the following changes:
- Install the app
- Create/edit/delete a wholesale discount
- Create/edit/delete a product from your admin
- Delete a collection connected with a wholesale discount
If you're regularly editing products either manually or using an app, it's normal to see your Wholesale Club sync status remain in progress. This doesn't mean your sync is stuck!
In your Wholesale Club dashboard, you can see the status of a sync. It’s worth noting that if you have a large inventory, making a lot of updates at once can increase your sync time. Our team recommends planning for large product uploads overnight or during slow periods to give our app time to sync.
More specifically, we are confined by Shopify's API rate limits. We can only process 2 jobs per second and can only go as fast as the API allows us. This means you can gauge sync times roughly by multiplying 2 seconds by the number of products you are updating or adding.
High volume stores
Certain stores require a lot of admin updates such as editing products and collections or adjusting wholesale discount rules. Stores like this trigger a higher-than-average amount of syncs which can create a backlog and longer sync times. For improved stability, high volume stores will be regularly synced every 24 hours instead of each time an admin change is made.